GENERAL TERMS AND CONDITIONS OF HOTEL ALWYN
These General Terms and Conditions (hereinafter as“ VOP“) of hotel ALWYN located at the address Vítkova 151/26, 186 00 Praha 8 – Karlín (hereinafter as „Hotel“), regulate the contractual relationship between the Hotel’s management company MIVAC Management s.r.o., ID: 276 26 181, with its registered seat at Vítkova 151/26, 186 00 Praha 8 – Karlín, registered in the Commercial register maintained by the Municipal Court in Prague in Section C, insert 119811 as (hereinafter as „Hotel“) on one side and a physical or legal person as hotel guest on the other side (hereinafter as „Guest“).
Based on a valid accommodation agreement (hereinafter as „Contract“) the Hotel grants the guest temporary accommodation (the right to use a certain space within the hotel) for a contracted time and price. In case the hotel guest is a consumer, relations not covered by these VOP shall be governed by Act No. 89/2012 Coll., Civil Code (mainly provisions §§ 2326 to 2331) (hereinafter as „OZ“) and Act No. 634/1992 Coll., Consumer Protection Act, as amended.
Provisions of these VOP shall be effective unless the parties agree otherwise in writing in the Contract.
III. RIGHTS AND DUTIES OF THE GUEST
RIGHTS AND DUTIES OF THE HOTEL
PRICES OF SERVICES
VIII. END OF CONTRACT, CANCELLATION FEES
Individual guests and groups up to 7 rooms:
Group reservations (8 rooms or more):
Reservations via internet channels:
The Hotel will not provide any reimbursement for any ordered services (accommodation, massage, etc.) that have not been used by the Client during his/her stay.
In the above described cases the Guest shall gave no right for reimbursement of paid money or financial or other compensation, with the exception of cases where the contract is cancelled by the Hotel for technical reasons – in such caser the Hotel will return the Guest the paid deposit.
CONSUMER DISPUTE RESOLUTION
The Czech Trade Inspection Authority
Central Inspectorate – ADR unit
120 00 PRAGUE 2
The Czech Trade Inspection Authority is an inspection authority in the field of consumer protection, acting in accordance with Act No. 64/1986 Coll., the Czech Trade Inspection Authority Act, as amended, and other legal regulations. The web page of The Czech Trade Inspection Authority is www.coi.cz.
INFORMATION ABOUT PERSONAL DATA PROCESSING AND PROTECTION
With effect from 25 May 2018 the processing of personal data of clients of Hotel Alwyn are subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), known as GDPR. With regard to this we provide our clients with the following information about the processing and protection of their personal data.
Personal data controller
The controller of personal data of clients of Hotel Alwyn at the address Vítkova 151/26, 186 00 Praha 8 – Karlín (hereinafter referred to as the Hotel) is the company MIVAC Management s.r.o., ID: 276 26 181, with its registered seat at Vítkova 151/26, 186 00 Praha 8 – Karlín, registered in the commercial register maintained by Prague City Court, section C, insert 119811 (hereinafter referred to as the Controller).
Which personal data do we process?
The personal data that we process about our clients and the extent of which differs depending on the type and extent of the services provided include:
We obtain personal data directly from the client or from the agent that has arranged accommodation when concluding the accommodation reservation agreement or the accommodation agreement and also during our contractual relationship. Personal data is provided by the client on voluntary basis. Should the client choose not to provide us with his/her personal data, we will not be able to conclude an accommodation reservation agreement or accommodation agreement.
No automated decision-making occurs during the processing of the clients personal data.
In order to ensure the security and confidentiality of personal data, which is extremely important to us, we use technical and organizational measures to protect against unauthorized access to the personal data and its misuse, including the security of our IT systems. We regularly evaluate and update all our measures.
Purpose of processing and legal basis for the processing of personal data
We process personal data for the following purposes:
Recipients to whom we might provide personal data
In order to ensure the proper running of the Hotel, when providing services and fulfilling our contractual obligations, we use professional and specialized services of other subjects, such as gastronomic service providers, IT services, accountants, auditors and other subjects. In case these subjects process personal data of the Hotel’s clients provided to them by the Controller, they are in the position of personal data processors and process them only according to our instructions and cannot use them otherwise. We select each such subject carefully and with each of them we enter into a personal data processing contract, in which such subject as a processor has to fulfil strict obligations to protect and safeguard personal data.
Period for which we will process personal data
We store personal data of the Hotel’s clients only for as long as any of the aforementioned processing purposes lasts, i.e. in particular for the duration of the agreement and for the duration of consent of the client to the processing of personal data. Following the termination of agreement or the withdrawal of the clients consent we will then store personal data only for the duration and under the conditions required by law in accordance with general limitation, archiving and shredding periods.
Rights relating to the processing of the client’s personal data
Regarding the processing of personal data the client has:
– his/her personal data has been processed unlawfully;
– his/her personal data has to be erased according to legal regulations.
– we no longer need his/her personal data but he/she requests it in order to exercise his/her legal rights;
– he/she has objected to the processing of his/her personal data, until we verify whether our legitimate interests outweigh his/her interests.
In case of any questions or comments on the processing of the client’s personal data or want to exercise his/her rights referred to in section VI., he/she can do so in writing to the Controller’s address MIVAC Management s.r.o., IČ: 276 26 181, 151/26, 186 00 Praha 8 – Karlín, or by e-mail to: firstname.lastname@example.org