GENERAL TERMS AND CONDITIONS OF HOTEL ALWYN
These General Terms and Conditions (hereinafter as“ VOP“) of hotel ALWYN located at the address Vítkova 151/26, 186 00 Praha 8 – Karlín (hereinafter as „Hotel“), regulate the contractual relationship between the Hotel’s management company MIVAC Management s.r.o., ID: 276 26 181, with its registered seat at Vítkova 151/26, 186 00 Praha 8 – Karlín, registered in the Commercial register maintained by the Municipal Court in Prague in Section C, insert 119811 as (hereinafter as „Hotel“) on one side and a physical or legal person as hotel guest on the other side (hereinafter as „Guest“).
Based on a valid accommodation agreement (hereinafter as „Contract“) the Hotel grants the guest temporary accommodation (the right to use a certain space within the hotel) for a contracted time and price. In case the hotel guest is a consumer, relations not covered by these VOP shall be governed by Act No. 89/2012 Coll., Civil Code (mainly provisions §§ 2326 to 2331) (hereinafter as „OZ“) and Act No. 634/1992 Coll., Consumer Protection Act, as amended.
Provisions of these VOP shall be effective unless the parties agree otherwise in writing in the Contract.
III. RIGHTS AND DUTIES OF THE GUEST
RIGHTS AND DUTIES OF THE HOTEL
PRICES OF SERVICES
VIII. END OF CONTRACT, CANCELLATION FEES
Individual guests and groups up to 7 rooms:
Group reservations (8 rooms or more):
Reservations via internet channels:
The Hotel will not provide any reimbursement for any ordered services (accommodation, massage, etc.) that have not been used by the Client during his/her stay.
In the above described cases the Guest shall gave no right for reimbursement of paid money or financial or other compensation, with the exception of cases where the contract is cancelled by the Hotel for technical reasons – in such caser the Hotel will return the Guest the paid deposit.
CONSUMER DISPUTE RESOLUTION
The Czech Trade Inspection Authority
Central Inspectorate – ADR unit
120 00 PRAGUE 2
The Czech Trade Inspection Authority is an inspection authority in the field of consumer protection, acting in accordance with Act No. 64/1986 Coll., the Czech Trade Inspection Authority Act, as amended, and other legal regulations. The web page of The Czech Trade Inspection Authority is www.coi.cz.
PROTECTION OF PERSONAL DATA
The company MIVAC Management s.r.o. as management company of the Hotel hereby declares that all personal data of the Guests are considered strictly confidential and they are being handled in accordance with Act No. 101/2000 Coll., and with these VOP.
The company MIVAC Management s.r.o. processes personal data of its Clients for the purposes of reservations, accommodation requests, concluding contracts with Clients etc. as well as in cases where such obligation is set forth by valid legislation. For example, in case of foreign nationals, we have to fulfil the obligation pursuant to the Act on Foreign Nationals and keep a logbook, in which we have to provide information in the scope of name, surname, date of birth, state citizenship, permanent residence abroad, number of passport and visa, if it is indicated in the passport, the beginning and place of the stay, the expected duration and purpose of the stay in the Czech Republic, the beginning and the end of the accommodation.
Also, based on the Act on local fees, we are obliged to collect and process the following personal data: the duration of the accommodation, the purpose for the stay, name, surname, address of permanent residence abroad and the identification card or passport number.
Personal data are processed only in the scope requested by legal regulations or in the scope necessary for the intended purpose by MIVAC Management s.r.o. as processor, (i.e. without the use of any external or contractual processers).
Any person that comes into contact with personal data on the side of the Hotel is obliged to keep these strictly confidential. Such obligation shall endure even after the end of contractual relationship of such person with the hotel.
In connection with processing of personal data the company MIVAC Management s.r.o. shall ensure the following right of its Clients: